Welcome to the Vitera Support Center

ALERT == Greenway is in the process of unifying its system applications. On Friday, August 15th at 9PM, the Support Center will be UNAVAILABLE until Monday, August 18th at 7AM. We apologize for any inconvenience this may cause our customers. When completed, we expect to achieve many benefits from successfully implementing the new system.

The Vitera Healthcare support homepage is your starting point for help with Vitera hardware and software products, featuring live chat, solutions, case management, and support downloads. More options are available on the Quick Links section. 

We are proud to announce Vitera Healthcare, SuccessEHS and Greenway have combined to become one of the largest and most innovative providers of clinical, financial and patient engagement solutions.


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News & Announcements:

Greenway Update: Keeping You Informed and Engaged

Replay the webinar delivered by Greenway CEO Tee Green on Thursday, April 24 at 11 a.m. Eastern/8 a.m. Pacific. In this 45-minute interactive update webinar Tee discussed:

  • Company integration & updates related to the merger
  • His vision for Greenway and its role in the HealthIT market.
  • Solution upgrades
  • ENGAGE 2014 user conference, and
  • Your future with Greenway

Tee was joined by SVP of Product Management Mark Janiszewski as they highlighted Greenway’s corporate direction and strategy as well as the latest product updates. A 10-minute Q & A session followed the presentation. Now available here: View the recorded webinar

Now Available: NCQA attestation documents

Intergy v9.00 has been approved for 2011 PCMH prevalidation by the National Committee for Quality Assurance (NCQA), the most popular Patient Centered Medical Home (PCMH) program. Download and review necessary PCMH attestation documents by clicking the links below:

To request a practice-specific NCQA Attestation Letter, send an email to Kerri Wing, kerri.wing@greenwaymedical.com.

Missed the webinar? Don’t worry, we’ve got you covered.

Today’s Preparing now for a successful ICD-10 transition webinar shared the what, why and how of ICD-10 and the steps you need to take for a successful implementation. We’re sorry you weren’t able to attend but want you to have all of the information vital to preparing your practice.

Use the links below to access a recording and webinar slides:
View the recorded webinar
Download the slides

New Functionality: VSC Payer Enrollment Details

The Vitera Support Center (VSC) now has made it easier to add payers and get paid faster. The new Payer Enrollment Detail button will instantly give practices payer-specific instructions on the enrollment needs of a particular payer.

Click here for more information.

Online Payments Now Available

We are happy to announce the availability of Vitera's online payment portal. Users that have Portal Administrator Profile or Portal User - Access Finance, No Cases Profile now have access to this tool.

Simply click on the Invoices and Payments tab, where you will be able to:

- view a summary of invoices created since June 2012
- make payments for open invoices
- make deposits for new orders
- set up new credit card and bank account information
- select auto-pay preferences

We hope you find our new payment portal helpful and easy to use.

For more information about user profiles, please view our document titled “Vitera Support Center Customer Portal Administration Guide” or view video for Account Administrators located in the New User Orientation section.

Vitera Webinars On-Demand

· Watch the 01/29 ‘Getting to 10’ Preparing Now for a Successful ICD-10 Transition Webinar On-Demand

· Watch the 01/23 Improve Productivity and Profitability with EDI Webinar On-Demand

· Watch the 01/08 CHC Annual Reports Webinar On-Demand

· Watch the 10/30 Competing on Patient Engagement Webinar On-Demand

· Watch the 10/16 Introducing Vitera Intergy v9.00 Webinar On-Demand

· Watch The Patient-Centered Medical Home Webinar On-Demand

· Watch 7 Practical Steps to Meaningful Use Stage 2 Webinar On-Demand

· Watch 4 Steps to ICD-10 Success Webinar On-Demand

· Watch the 10/15 Vitera Stat Upgrades Webinar On-Demand

· Watch the 09/18 Vitera Stat Upgrades Webinar On-Demand

· Watch the 08/14 Vitera Stat Upgrades Webinar On-Demand

· Watch the 07/17 Vitera Stat Upgrades Webinar On-Demand

· Watch the 06/07 Vitera Stat Upgrades Webinar On-Demand

· Watch the 04/17 What's New in Intergy v8.10 Webinar On-Demand

· Watch the 01/16 Intergy CHC UDS Reporting Webinar On-Demand

· Watch the 12/10 Vitera Customer Update Webinar On-Demand

· Watch the 11/6 Vitera Stat Webinar On-Demand

· Watch the 10/17 Vitera Intergy Mobile Webinar On-Demand

· Watch the 8/15 Vitera Client Experience Webinar On-Demand

· Watch the 7/18 Vitera Customer Update Webinar On-Demand

· Watch the 5/24 Client Experience Webinar On-Demand

· Important Payment Remittance Address Change

· Vitera Client First in Nation to Successfully Submit PQRS Measures